Tagged: internet specialist

Services

BizRookie.com: Social Media and Internet Consultants

In the past 10+ years, BizRookie.com has offered these services:

– Marketing and Social Media Support Services
– Advanced implementation in the use of WordPress, digital radio, Twitter, LinkedIn, Facebook and YouTube
– Administrative Support Services
– Technical Support Services and
– Sales Support Services.

For your computer, we help you understand the following areas of the Internet:
– Setting up your personal computer
– Understanding Internet addresses and domains
– Learning how to send and receive e-mail
– Learning how to do Internet searches
– Learning about the keyboard, mouse, printer and peripheral functions
– How to watch out for hackers and protection against them
– Installing installing and uninstalling software
– Installing, setting up up and configuring, home network and WiFi installations,

BizRookie.com will answer your technical support questions via email for a small fee.

To sign up for our email technical Support Service subscription, please click the appropriate link on the left.
Once you have signed up for the Support Service, go to the Contact page and click the Subscription Clients link.
You’ll then have the ability to ask your Support Service question(s).

Available Personal Computer Support Service Subscriptions:
– ONE MONTH (Monthly Subscription) of unlimited Computer Support: $19.95
– THREE MONTHS (Quarterly Subscription) of unlimited Computer Support: $49.95
– ONE YEAR (Yearly Subscription) of unlimited Computer Support: $99.95

Personal Computer Users Support Service Offer:
– You may ask as many technical support questions as may be necessary in order to resolve the issue
– We do not provide assistance for private and/or commercial software once it is installed
– You may cancel your Support Service subscription at any time. We do not issue refunds for the balance once you have been charged.

If you’re a Software Developer that relies upon the Internet and customer support, our services include:
– Brand building and direct marketing
– Technical assistance, support, and advice to your customers (Help Desk)
– Develop training materials and procedures, or train users in the proper use of hardware or software
– Answer user inquiries regarding computer software or hardware operations to resolve problems
– Purchase reviews and analysis for credit card fraud prevention
– Help and discussion forum moderating
– Affiliate program maintenance and oversight
– General website monitoring

We offer support in all of the above areas as an independent contractor.
For more information on the scope, range and available options your company may have in utilizing the resources of BizRookie.com, go to the Contact page and click the

Software Developers link.

When Experience Counts

Experience

When Experience Counts! BizRookie.com: BizRookie.com: Social Media and Internet Consultants

BizRookie’s creative projects for businesses and developers:

Administrative Support Services
– Review and inspection of all daily, on site purchases via credit/debit card or Pay Pal for approval or non-approval for suspected fraud or misuse.
– Daily monitoring of all sold software for fraud, misuse or other abuse of the software license.
– Review and responded to all purchase inquiries, customer challenges and other matters in the company Pay Pal account.
– Contact for all company sales affiliates regarding questions or support they may have with their affiliate account.
– Paid all affiliates’ monthly or bi-monthly via check or Pay Pal for commissions due to them for the sale of the software.

Marketing and Social Media Support Services
– Established, maintain and update an ongoing, dynamic company blog account. Authored over 75% of the articles and publishes a blog piece approximately 3 times a week. http://www.hide-my-ip.com/privacyblog/
– Established, maintain and update an ongoing, dynamic Twitter account which had over 125,000 followers. http://twitter.com/hidemyip
– Produced a weekly Internet radio show, It’s Your Privacy. It aired 24 consecutive weeks but was being discontinued because of my medical disability. BlogTalkRadio.com http://www.blogtalkradio.com/hidemyip

Technical Support Services
– Technical support in providing direct assistance to local and international customers who purchased the software manufactured by the company (Hide-My-IP.com).
– Assisting the end user in solving specific problems with any of the software programs via emails, inbound telephone inquiries or Team Viewer.
– Writing and updating current “standard answers” for technical support email responses for the eSupport email company system.
– Research and implementation of “standard answers” into the tech support site page for use by other tech support personnel.
– Answering inbound emails and/or calls from local and international customers needing assistance with system features, customizations, setup, billing, etc.
– Established, maintain and update the company’s Help Forum location in responding to all board inquiries and constantly updating all informational posts. http://forum.hide-my-ip.com/

Sales Support Services
– Resolve pre-sales and sales questions or problems by clarifying the customer’s questions and/or explaining how their software system works.
– Determining potential pre-sales issues, if any, and assisting the client in determining how the software resolved or answered their specific needs.

Major Privacy Software Developer
– Technical support in providing assistance with computer software manufactured by the company.
– Assisting the end user to solve specific problems with any of the software programs via emails or inbound telephone inquiries.
– Review and inspection of all daily on site purchases for fraud or misuse.
– Daily monitoring of all sold applications for misuse or other abuse of the software license.
– Updating current “standard answers” for technical support email responses.
– Research and implementation of new “standard answers” into the tech support site page for use by other tech support personnel.
– Answering inbound calls/emails from clients needing assistance with system features, customizations, setup, billing, etc.
– A solid understanding of our clients software and services at a very detailed level
– Resolve service problems by clarifying the customer’s questions and/or explaining how their software system works.
– Determining the cause of an issue if there is one and helping the client fix it; following up to ensure resolution.

E-commerce Website Creation and Management
– Developed the initial conception and final work up of an ecommerce site
– Project included extensive ecommerce research and the installation and re-coding of the site’s main splash page & shopping cart
– Developed *live help* customer service program & customer help forum (bulletin board) blog help and announcement program
– Coordinated with an Australian web graphic artist for final artistic creations
– Provided advice and recommendations for search engine optimization (SEO)

Creation and Supervison of Virtual Telemarketing Department
– Marketing Department a virtual component of the company. – All supervised telemarketers were independent contractors working from their residences and utilized various web based programs.
– Set up, implementation, maintenance and updating of *Ring Central*, a virtual PBX phone operation combining operations
– Trained subordinates on use of the virtual phone system.
– Creation, set up, implementation, maintenance and updating of the company web site
– Created audio and web based training tools for hired telemarketers.
– Set up and secured calling data from various private resources commercially offering this material
– Establishing list criteria and parameters, collecting the data from the site, downloading it and then managing the data via a distribution process directly to the telemarketers or uploading to a virtual predicted dialer program.
– Set up, implementation, maintenance and updating a web hosted virtual predictive dialer program (xSELLerator).
– Maintaining and uploading data based (calling lists)
– Training telemarketers on the use of the program
– Compiling and issuing a variety of software and telemarketing reports – Audio monitoring of telemarketers and corrective training.

Internet Specialists

BizRookie.com: Social Media and Internet Consultants

Understanding the Internet is essential in today’s world. Millions of people use the Internet every day for business, research, banking, general communications, shopping and much more.

As Social Media and Internet Consultants, BizRookie.com can assist you in learning more about how to navigate though the World Wide Web or assist your business in developing professional social media strategies and techniques with your customers.

The explosive use of computers has created demand for specialists like BizRookie.com who provide advice to personal computer users, as well as assisting in the day-to-day administration, maintenance, and support of computer systems, software and networks for businesses.

With BizRookie.com we provide the basics of learning the Internet for personal users and we provide our business clients (software developers) with outstanding support services for their customers. Our clients represent all levels of Internet understanding, from novice users to international software developers.